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Lotus Online Counselling

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Privacy Policy
Terms & Conditions

Privacy Policy


The content of sessions remain confidential to both of us. Exceptions are: As a counsellor, I need to note your personal details, and I keep these securely and separately from any other records. I also keep notes of the work done in counselling sessions. These are for purpose of reflecting on the sessions and for legal reasons. These notes, which do not include identifying features, are kept securely and confidentially and may be used in supervision. I take care not to reveal information that will make your identity apparent and we are all bound by confidentiality. You may request to see these notes and they will be made available, normally within seven days.  In extreme rare instances, I may need to break confidentiality for ethical reasons, e.g. actual or intended serious harm to others or self. I will do my utmost to let you know in advance, if such situation occurs. 


Information displayed on the Site as to pricing is subject to change by Lotus Online Counselling without notice. Payment is made through PayPal services, and you enter the PayPal portal to enter your card details, you can view PayPal's Privacy & Cookie policy here.


Site visitation tracking: Like most websites, this site uses analytics to track user interaction, this is done through the company cPanel. Web Seedlings, who maintains this site, uses this data to determine the number of people using the site, to better understand how they find and use the web pages and to see your journey through the website. Although cPanel records data such as your geographical location, device type, internet browser and operating system, none of this information personally identifies you to Web Seedlings or Lotus Online Counselling. Disabling cookies on your internet browser will stop cPanel from tracking any part of your visit to pages within this website.


This website is hosted by Krystal Hosting based in the UK. The data centre’s security features are as follows: CloudLinux Security & Mod Security for Site Protection. Full details of Krystal can be found here. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.


What is a cookie? A cookie is a small file placed on your computer’s hard drive. It enables a website to identify your computer as you view different pages on this website and to make sure pages are sent to the browser as quickly and efficiently as possible. There are 3 types of cookies; Session: a cookie that is erased when you close the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer. They typically will store information in the form of a session identification that does not personally identify the user. Persistent: Also called a permanent cookie, or a stored cookie, a cookie that is stored on your hard drive until it expires (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific Web site. Third-party: Cookies attributes usually corresponds to the website domain they are on. Not for third-party cookies—as you probably gathered from the name, they are installed by third-party websites, such as advertisers. They gather data about your browsing habits, and allow them to track you across multiple websites. This website does not use third party or persistent cookies.

Cookies do not provide Lotus Online Counselling with access to your computer or any information about you. *cPanel analytics only identifies your geographical location, device, internet browser and operating system, none of this information personally identifies you to Lotus Online Counselling.
Controlling cookies: You can use your web browser’s cookie settings to determine how my website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.


The publishers of this website reserve the right to change this privacy policy as they may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of this policy on your first use of this website following the alterations.

Terms & Conditions

Session fees are payable before your appointment and may be paid by cash, cheque, or credit card through PAYPAL.

Unless a minimum of 48 business hours notice is given should an appointment need to be cancelled, the session fee is payable in full.
Fees paid are not refundable, however a credit note can be issued providing sufficient notice has been given.

Please understand that fees paid are for the therapist's time, expertise and best efforts. Psychotherapy by its very nature is dealing with the vagaries of the individual human mind and therefore whilst highly likely, success can never be guaranteed and no such guarantees are implied.

In the event of any technical failure eg power cut, network outage etc on the part of the therapist, the consultation will be re-scheduled without further charges.

If it is deemed necessary by my therapist, communication may be made with my family doctor/GP (if under 18 yrs of age, the agreement of a parent or guardian is required). By completing any booking I/we acknowledge I/we have read and accepted the above terms and conditions of treatment.

If you have any enquiries or complaints please email

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